Hospitality & Resorts — Digital Growth & Guest Experience Automation | CJDMS

Digitize Guest Experience — Boost Bookings & Maximize Revenue

We help Resorts, Hotels & Villas increase direct bookings, enhance guest journeys, automate sales funnels, manage OTAs, reputation, and operations — so hospitality teams focus on delivering memorable stays.

Biggest Barriers in Hospitality Growth Today

Challenges impacting occupancy, reputation & guest revenue:

  • ✅ Reliance on OTAs reduces profitability & brand ownership
  • ✅ Manual guest communication & check-in friction
  • ✅ Low direct bookings vs platform commissions
  • ✅ Poorly optimized website & slow mobile experience
  • ✅ Limited travel agent/executive sales pipelines
  • ✅ Weak online reputation & slow review responses

Instant Wins Through Digital Guest Experience Automation

⭐ More Direct Bookings

SEO + Ads + remarketing funnels capture guests without OTA fees.

⭐ Higher Upsell Revenue

Upsells for rooms, dining, spa & activities via pre-arrival messages.

⭐ Seamless Guest Communication

WhatsApp + Email automation for check-in, concierge & follow-ups.

⭐ Reputation & Review Management

Automated review prompts improve ratings across Google/OTA.

⭐ OTA & Travel Partner Integration

Channel alignment reduces overbooking & pricing conflicts.

⭐ Powerful Analytics

Occupancy insights & revenue dashboards to boost ADR.

What We Build for Resorts & Hotels

🏨 Direct Booking Website

Conversion-focused pages with offers, reels & dynamic pricing.

💬 Guest Pre/Post Experience

Automated itinerary, check-in & feedback journeys.

📲 OTA & Channel Manager Sync

Unified pricing, availability & listings automation.

🛎 CRM for Hospitality Sales

Travel agent onboarding, B2B leads & group booking flows.

📈 Marketing Automation

Ads + remarketing for direct sales efficiency & lifetime value.

🤝 Partnerships & Influencer Collabs

Expand brand visibility through verified creators & DMCs.

Client Results — Proven Growth

Luxury Resort — Goa

Direct bookings up 42% in 90 days via booking engine + remarketing.

Boutique Hotel — Udaipur

Review automation increased Google rating from 3.8 → 4.5 in 60 days.

Business Hotel — Mumbai

Corporate & event pipeline automation grew occupancy by 27%.

Who This Is Best For

Resorts, hotels, villas, boutique stays, business hotels, retreats & hospitality chains targeting direct customers or travel partners.

Start Smart — Online Presence & Guest Experience Audit

🎯 Hospitality Online Business Presence Audit

₹1955 / Year

✔ Website & booking engine review

✔ OTA + CRM + marketing funnel health check

✔ Guest experience automation roadmap

Ready to Increase Occupancy & Delight Every Guest?

Partner with a digital team that understands hospitality — boost direct revenue and automate memorable guest experiences.

Hospitality & Resorts — Frequently Asked Questions

1) Will this reduce OTA dependency & commissions?

Yes — direct booking funnels increase profitability and brand ownership.

2) Can we automate guest communication?

Check-in, concierge & upsell automation through WhatsApp/SMS/Email.

3) Do you support small hotels?

Yes — solutions scale from boutique stays to multi-property groups.

4) What KPIs do you improve?

Occupancy, ADR, RevPAR, direct-booking %, review score, repeat visits.

5) Will this improve our review ratings?

Automated review prompts & response workflows boost public reputation.

6) Can you set up corporate & group booking pipelines?

Yes — CRM for travel agents, corporates, event planners.

7) Do you manage social media?

Yes — content + ads drive discovery & direct inquiries.

8) Can this integrate with our PMS or channel manager?

Yes — seamless availability & pricing sync where APIs permit.

9) Is website redesign required?

If current UX blocks conversions, we optimize or rebuild for bookings.

10) Can you help with influencer & travel collaborations?

We propose & manage partner outreach to expand reach & trust.

11) Do you automate upselling?

Pre-arrival messages suggest upgrades, dining & activities.

12) Can we track bookings by source?

Dashboards show ROI funnels — OTA vs direct vs corporate.

13) How soon do we see results?

Google/OTA improvements in 30–60 days; revenue uplift in 90 days.

14) Do we need staff training?

Yes — short enablement sessions help teams use new systems.

15) Can this help monsoon/off-season periods?

Demand generation campaigns drive occupancy via offers & events.

16) Will this create a better brand impression?

Professional design & automation build trust & loyalty.

17) Do you support multi-property hospitality groups?

Central dashboards & cross-property promotions available.

18) Can we track guest preferences?

Yes — CRM logs history to tailor future communication.

19) How much does full implementation cost?

Starts after the ₹1955 audit — pricing depends on scope & modules.

20) How do we start?

Book the Audit CTA to get a custom hospitality growth strategy.

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