Refund & Cancellation Policy

CJDMS – CJ Digital Marketing Services

Effective Date: 1st October 2025
Website: https://cjdms.digital

This Refund & Cancellation Policy governs refunds, cancellations, chargebacks and billing disputes for all products and services offered by CJDMS – CJ Digital Marketing Services (“CJDMS”, “we”, “us”, “our”), including SaaS subscriptions, automation platforms, digital products, managed marketing services, training, franchise/reseller/white-label agreements, affiliate programs, and any related deliverables. Because many offerings are delivered electronically or involve immediate access or one-time services, CJDMS operates a generally strict no-refund policy. Specific exceptions and administrative remedies are described below.

1️⃣ Digital Products, SaaS & Licenses

Final Sale After Access or Activation

Purchases of digital products, software licenses, plugins, downloadable assets, or SaaS subscriptions are final and non-refundable once access credentials are issued, the product is downloaded, or the subscription/service is activated. Trial periods (if offered) must be cancelled prior to trial expiry to avoid conversion to a paid plan. Customers should confirm plan features, limits, and obligations before purchasing.

Where a subscription is billed and access is provided immediately, no refunds will be issued for partial usage of the subscription period unless otherwise stated in a separate written agreement.

2️⃣ Managed Services, Campaigns & Project Work

No Refund Once Work Commences

Services that require human work—such as strategy development, campaign setup, ad management, content creation, automation configuration, technical integration, and onboarding—are non-refundable once CJDMS or its authorized partners commence work. "Commence work" includes acceptance of project scope, allocation of resources, initiation of development, placement of orders with third parties, or any active execution steps.

If a customer cancels a service before work has commenced and no third-party non-refundable costs have been incurred, CJDMS may, at its discretion, issue a refund or account credit subject to administrative fees.

3️⃣ Franchise, Reseller & White-Label Fees

Non-Refundable Partner & Licensing Fees

Franchise fees, territory deposits, reseller or white-label licensing fees, onboarding charges, and any payments associated with granting partner rights are non-refundable once approval, credentials, access or proprietary materials are issued. Partners should review Franchise Master Agreements, Partner Agreements, and RWF Policy terms for specific cancellation and transfer conditions.

Any refunds for partner programs are subject to the terms of the executed partner agreement and may include deductions for administrative, training, or onboarding costs.

4️⃣ Training, Courses & Consultations

Accessed Training & Time-Bound Sessions Are Non-Refundable

Fees for live training sessions, recorded courses, workshops, coaching, or consulting appointments are non-refundable once access is provided or the session date/time has passed. Rescheduling may be available subject to availability and separate rescheduling policies. Group discounts or bundled packages follow their own refund rules as stated at purchase.

5️⃣ Affiliate Commissions, Credits & Incentives

Earned Payouts Are Final — Fraud Exceptions Apply

Affiliate commissions, referral payouts, promotional credits, and similar incentives are final once approved and issued. In cases of suspected fraud, policy abuse, invalid traffic, or violation of affiliate terms, CJDMS reserves the right to withhold, claw back, or offset commissions and credits. Affiliates agree to the terms within their affiliate agreement, which governs dispute resolution and recalculation of payouts.

6️⃣ Duplicate Charges, Payment Errors & Administrative Exceptions

Refunds Considered for Validated Payment Errors

While refunds are generally not provided, CJDMS will review and may refund validated duplicate charges, processing errors, or clearly documented gateway mistakes. To be eligible, customers must notify CJDMS within 7 days of the transaction and provide transaction IDs, proof of payment, and supporting documentation. CJDMS will investigate and communicate findings within three (3) business days.

Approved administrative refunds will be returned to the original payment method where possible. In some cases, CJDMS may, at its discretion, issue account credit instead of a reversal to the payment method.

7️⃣ Subscription Cancellations & Renewal

Cancel to Stop Future Billing — No Retroactive Refunds

Subscribers may cancel upcoming renewals at any time via account settings or by contacting support. Cancellation prevents future charges but does not entitle the customer to a refund for the current or prior billing cycles. Access typically remains available until the end of the paid period. Any prorated credits are handled only if explicitly stated in a signed agreement.

8️⃣ Chargebacks & Disputes

Chargebacks Must Be Avoided — Dispute Process Applies

If a customer initiates a chargeback with a payment provider, CJDMS will provide evidence to the acquiring bank and card network demonstrating service delivery, access logs, communications, and other relevant records. If the chargeback is resolved in CJDMS’s favor, the customer will be liable for the transaction amount and any chargeback fees or penalties charged by the payment processor. Repeated chargebacks or fraudulent disputes may result in termination of services and legal action.

9️⃣ Refund Review & Processing Procedure

How Requests Are Evaluated and Processed

To request a refund exception, email support@cjdms.digital with your order ID, registered email, transaction ID, date of purchase, and detailed reason. CJDMS will acknowledge receipt within three (3) business days and commence an investigation. The investigation may require additional documentation or verification.

Where refunds are approved, CJDMS will attempt to process the refund to the original payment method. Refund processing timelines vary by provider; approved refunds are typically completed within 7–14 business days, though external processor delays are possible. Alternatively, CJDMS may offer account credit or other remedies at its discretion.

🔟 Taxes, Fees & Currency

Taxes and Processing Costs

Prices, fees and refunds may be subject to applicable taxes (GST/VAT) or other regulatory levies. Customers are responsible for any taxes required by their local jurisdiction. Refunds, when issued, will reflect tax treatment as required by law. Currency conversion fees and bank processing charges may be deducted by payment processors and are outside CJDMS’s control.

1️⃣1️⃣ Special Circumstances

Service Outages, Provider Failures & Force Majeure

In limited circumstances where service delivery is materially impacted by prolonged outages, platform failures, or force majeure events, CJDMS may, at its discretion, provide pro-rated service credits or other remedies rather than cash refunds. Service credits and details will be evaluated per the Service Level Agreement (SLA) and applicable contractual terms.

1️⃣2️⃣ Governing Law & Jurisdiction

Legal Jurisdiction

This Policy is governed by the laws of India. Any disputes concerning refunds, billing, or this Policy shall be subject to the exclusive jurisdiction of the courts in Bhuj (Kachchh), Gujarat, India, unless otherwise specified in a written contract between the parties.

1️⃣3️⃣ Contact & Support

How to Contact Us

For billing inquiries, refund requests, or disputes, contact our support team:

Email: support@cjdms.digital
Billing / Privacy: privacy@cjdms.digital

Please include your order details, transaction receipts, and a clear description of the issue to help expedite the review.